systems

Efficient & Flexible

Using efficient and flexible systems is critical when running your own business. Our business management systems help you turn up the efficiency, reduce costs, and make smart decisions so you can stay competitive.

Utilibill is an advanced customer management and billing system designed to support your business intelligence. It can be accessed from practically anywhere and is simple-to-use:

• Set-up new customer accounts

• Activate telecommunications services through automated processes

• Create, modify and override rate plans

• Add, move and change products/services

• Manage credit and contracts

• Manage customer bills and payments

• Process payments by credit card, direct debit and phone

• Create a customer web portal

• View over 150 management, customer and financial reports

SugarCRM Customer Management Software is currently being integrated into Utilibill. Telcoinabox licensed business and service providers will benefit from SugarCRM automation and customer support on-demand, through:

• Multi-channel campaigns

• Email marketing

• Web to lead forms

• Lead management

• Marketing analytics

• Account management

• Forecasting

• Quotes and contracts

• Dashboards

Our Online Technical Support Knowledge-base gives you access to accurate information when you need it most. The database contains articles related to product specification and licence and service provider operations. Search tools and options allow you to find the right information quickly, from:

• Licensee Operations & Services manual

• Service Provider Operations * Services manual

• ‘How to’ articles

• Product manuals and training

• Process articles

• FAQ’s