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service & support
We’re with you every step of the way
Our service & support network makes it easier for you to run your business without the headaches. We provide fully integrated business support solutions to help you with technical product, customer billing, and administration. Increase your productivity whilst your customers get first-class service. It’s all part of our ongoing commitment to ‘Making It Easier’.
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Customer Care
The Customer Care
team is on hand to support service provider customers. Customers can expect a
highly responsive and reliable service from our professional Customer Care
consultants, who are trained to:
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Answer customer queries and respond to problems
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Accept customer payments
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Activate new services on application
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Order new lines and relocate existing lines
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Add, move and change products and details
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Send new customer welcome packs
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Send disconnection notices and customer barring
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Run credit checks
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Order hardware
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Send mobile sms reminders
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Web Helpdesk
The Web Helpdesk team gives
you access to professional online technical support 24hours, 7 days a week. The
Web Helpdesk team are available to assist licensees, service providers, and end
users with more technical products, such as:
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Account & Billing Customer Support
Our Account & Billing Customer Support team ensures fast, reliable and accurate end-of-month billing operations for retail and wholesale divisions. Our team provide consistent quality services to:
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Client Support Group
The Client Support Group connects service providers with carriers and supports Utilibill users. The Group can be contacted by email, phone or an internal ticketing system to help with more technical issues, such as:
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