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frequently asked questions


Q
 : 
What is Telcoinabox?

A
 : 
Telcoinabox is a telecommunications business franchise model that enables individuals and businesses to become a full-service telecommunications provider. Anyone with phone and internet access can sell mobile, wired phone, broadband, VOIP, DSL and toll free services.

Q
 : 
How does it work?

A
 : 
A Master license gives integrated service providers the ability to leverage telecommunications products to the market. Licensees are fully supported by a coherent and reliable infrastructure in billing services, account management and technical support.

Q
 : 
Does Telcoinabox have a residential or business retail brand?

A
 : 
No, Telcoinabox is a focused wholesale provider. We do not compete with our franchisees.

Q
 : 
What does the master license fee include?

A
 : 
The fee for a Telcoinabox Master License covers:
  • 15 year Operating License
  • Custom billing, payment and activation system – fully integrated with local carriers
  • CRM software (Customer Relationship Management)
  • Business start-up and access to business support systems (online training, knowledge base)
  • Induction and ongoing training
  • Assistance with business planning and development
  • Technical support
  • Customer billing and account management

Q
 : 
What territories are available?

A
 : 
A licensee may establish a Telcoinabox business and market our products and services into exclusive territories. To discuss the business potential in your country, please contact our International Development Team at info@telcoinabox.com or call +61 2 8248 9002

Q
 : 
What are the ideal characteristics of a Telcoinabox master licensee?

A
 : 
The Telcoinabox licensing program is for individuals or businesses who are driven by the forces of entrepreneurship and building critical business networks.  

Q
 : 
How long does the recruitment process take?

A
 : 
Potential candidates are subject to an extensive screening process, which can take 12-26 weeks to complete.

Q
 : 
How quickly would I expect to see returns?

A
 : 
You can expect to see returns as soon as you grant franchises to third parties.  Revenue streams come from franchise fees, on-going royalty payments and product margin.

Q
 : 
What are the risks?

A
 : 
Growing your service provider channel inadequately to recoup the costs of investment would be a principal risk.

Q
 : 
What kind of technical experience do I need?

A
 : 
There is no technical experience requirement for licensees. Our support teams are on hand to assist you and your customers 24hrs, 7 days a week.

Q
 : 
Does Telcoinabox have any competitors?

A
 : 
Telcoinabox is the only wholesale aggregator of telecommunications. We provide white-labeled services to our service providers under a proven business franchise model.

Q
 : 
Will it work?

A
 : 
Telcoinabox is extremely competitive. We offer a compelling and exciting choice for business solutions. Our operation in Australia has successfully expanded to New Zealand and the United Kingdom and we have been recognised in BRW magazine’s Top 100 lists every year since 2007. These are just some of the reasons why you might consider joining our program.