Mission control = Utilibill.
telcoinabox systems play a critical role in providing our franchisees with an advantage in the telecommunications market. That's the reason telcoinabox continues to invest millions of dollars in its partnership with Utilibill to create and continually improve one of Australia's most advanced customer management and billing systems. It's been designed to seamlessly integrate into all major suppliers including all of our carriers and payment houses - resulting in less administration and duplication for you.
We understand that it is the back bone of all our businesses that can greatly affect the:
- speed of servicing your customers
- amount of administration you have to handle
- ease and ability for you to sell and manage more services
- ease of reporting though a simple dashboard helping you understand the critical areas in your business.
The Utilibill system allows clients to operate their own Telco businesses remotely and access it through one centralised interface quite literally from anywhere in the world with minimal technical understanding or expertise. It allows our franchisees a degree of flexibility never before thought possible in running a business.
Utilibill in action
The best way to see how the telcoinabox system helps drives business growth is to give us a call ask us to take you through a demonstration. To get a preview of this system, you can click through just a few areas below.
To see Utilibill in action, click on any of the views below
Key features
Below are just a few key features so you can better understand what can be achieved all through one interface in your home, office or on the road — all through one single interface provided by telcoinabox.
Activation
- Activate new customers for all products (fixed wire, mobile or broadband)
- Check status of pending customer orders
- Bar or Disconnect Services
Customisation & Bundling
- Add new products to existing accounts
- Add customer rate plans
- Customise a single customer's rate plan
- Customise customer's bill format
Billing & Self-servicing
- Take customer payments
- Set up Direct Debit
- Set up sales agents
- View customer spend and payments
- An online service that allows customers to view and analyse their bill without bothering you.
Customer Support
- Log a ticket for help from any of the telcoinabox support teams
- Set calendar reminders for items requiring action in the future
- Log a contact note on customer's accounts
Reporting & Optimising
- 'Management Reports' for such things as total revenue, total cost and total margin
- 'Dashboard' that shows at a glance total customer billing vs total costs vs aged receivables
- Detailed aged receivables report
- High usage/spend report
- Unbilled spend report
- Sales agents commission report